Terms and Conditions

Acceptance of Terms

By accessing and using the BT Homes website, you fully accept these Terms and Conditions. If you disagree with any part of these terms, you must not use our service. We reserve the right to modify these terms at any time, and changes will take effect when posted on our website.

Service Description

BT Homes is a booking platform that connects travelers with vacation properties. Our website allows users to:

Search and explore available properties
View date availability and pricing
Book properties
Complete payment transactions
Receive confirmations and booking details
Leave reviews about their experiences

Important Note: BT Homes does not own the properties. We are an intermediary that connects guests with property owners. Each property is the responsibility of the property owner.

Eligibility Requirements

To use our service, you must:

Be at least 18 years old
Provide accurate and complete personal information
Have legal authority to make reservations
Accept these Terms and Conditions
Accept our Privacy Policy

Booking Process

How It Works

Select a property and check-in and check-out dates
Provide guest information (name, email, phone)
Review the booking summary (dates, price, fees)
Complete payment securely through Stripe
You will receive a confirmation email
Check-in information will be sent 24 hours before arrival

Booking Confirmation

Once payment is completed, you will receive a confirmation email. This confirmation includes:

Unique confirmation number
Property details
Check-in and check-out dates
Total price paid
Check-in information
Property policies (cancellation, rules, etc.)

Keep this confirmation as your proof of booking.

Cancellation Policy

Cancellation policies vary by property. Before completing a booking, you must review the specific cancellation policy:

Non-Refundable: No refund regardless of when you cancel
Flexible Cancellation: Full refund if you cancel 24-48 hours in advance
Moderate Cancellation: Full refund if you cancel 7-14 days in advance
Strict Cancellation: Refund only with 30+ days notice

How to Cancel

Log into your account and go to "My Bookings"
Select the booking you wish to cancel
Click "Cancel Booking"
You will receive cancellation confirmation by email
The refund will be processed according to the property's cancellation policy

Refunds

Refunds are processed to the original payment method (credit/debit card)
Processing time is 5-10 business days after cancellation is approved
If a booking is cancelled by BT Homes, you will receive a full refund
No refund is provided for arriving late or not using the reserved property

Modifying Bookings

If you need to change your booking dates:

Contact our support team
Changes are subject to availability
Additional charges may apply if the new price is higher
Changes follow the property's cancellation policy

Guest Information

You guarantee that all information you provide is:

Accurate and truthful
Complete and current
Not information about another person

BT Homes is not responsible for:

Incorrect information provided by the guest
Access problems due to incorrect data
Consequences of providing false information

Payments and Pricing

Payment Processing

All payments are processed securely through Stripe
We accept major credit and debit cards (Visa, Mastercard, American Express)
We do not store card information on our servers
All transactions are encrypted with SSL/TLS

Price Details

The prices shown include:

Property rate
Applicable taxes
Cleaning fees (if applicable)

Prices do NOT include:

BT Homes service charges (shown separately)
Payment processing fees

Price Changes

Prices can change at any time
The price you see during booking is what you pay (fixed price)
Price changes do not affect confirmed bookings

Declined Transactions

If your card is declined:

You will receive an email notification
You can try with another payment method
If the booking is not completed within 24 hours, it cancels automatically

Use Restrictions

Not Allowed

Using our site for illegal activities
Providing false or misleading information
Violating intellectual property rights
Attempting to hack or interfere with our system
Creating multiple fraudulent accounts
Harassing property owners or BT Homes staff
Posting offensive, discriminatory, or inappropriate content
Reselling bookings without authorization

Consequences

Violations may result in:

Account cancellation
Loss of access to future bookings
Payment withholding
Legal action as necessary

Guest Conduct at the Property

During your stay, you must:

Respect the property and its furnishings
Follow all house rules
Avoid excessive noise, especially between 10 PM and 8 AM
Not host parties or events without authorization
Not smoke in non-smoking areas
Not bring pets unless authorized
Report any damage immediately
Leave the property clean upon departure

Serious Incidents

BT Homes reserves the right to:

Cancel your booking without refund for serious violation
Prohibit you from future bookings
Report illegal activities to authorities
Charge for damage to the property

Limited Liability

Limitations of Liability

BT Homes is not responsible for:

Indirect, incidental, or consequential damages
Loss of profits or data
Damage to guest personal property
Theft or loss at the property
Accidents or injuries at the property
Failures in security systems or locks
Pests or cleanliness issues
Problems with services (water, electricity, internet)

Property Owner Responsibility

Each property is the responsibility of the property owner, including:

Condition and safety of the property
Maintenance and repairs
Provision of described services
Compliance with local regulations

Disclaimer

Our site is provided "as is". We do not guarantee:

Continuous service availability
Absence of errors or vulnerabilities
That information is 100% accurate
Specific results from using our service

Booking Disputes

If there is a problem with your booking:

Contact BT Homes within 24 hours
Provide details and evidence of the problem
We will investigate and make a decision
Our decisions are final and binding

Policy Changes

BT Homes reserves the right to:

Modify these terms at any time
Change service features or functionality
Suspend or discontinue the service

We will notify you of important changes by email. Continuing to use the service means you accept the changes.

Applicable Law and Jurisdiction

These terms are governed by the laws of the country where BT Homes operates
Any disputes will be resolved through arbitration or competent courts
You agree to submit to the jurisdiction of these courts

Effective Date

These Terms and Conditions are effective as of January 2026.