Privacy Policy

Introduction

BT Homes ("we", "us", "the company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our website. By accessing and using BT Homes, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website and book a property.

Information Provided Directly by You

During the booking process, we collect the following information:

Full name
Email address
Phone number
Residential address
Credit/debit card information (processed by Stripe)
Check-in and check-out dates
Number of guests
Special requests or preferences
Comments and reviews about properties

Information Collected Automatically

When you visit our website, we automatically collect:

Device IP address
Browser type and version
Pages you visit and time spent on each page
Operating system
Session cookies
Location data (if you allow it)
Device information (type, model, unique identifiers)

How We Use Your Information

We use the information we collect to:

Process and confirm your property reservations
Send reservation confirmations and check-in details
Communicate with you about changes or cancellations
Respond to your questions, inquiries, and support requests
Improve our service, functionality, and user experience
Perform website usage analytics
Comply with legal and regulatory obligations
Send marketing communications (only if you have consented)
Prevent fraud and abuse of our service

Protection of Your Data

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures

SSL/TLS encryption on all transactions and sensitive data
Servers hosted with certified providers
Restricted access to personal data (authorized personnel only)
Continuous security monitoring
Compliance with industry security standards
We do not store credit card data on our servers
All transactions are processed by Stripe (PCI DSS compliant)

Important Note: Although we implement robust security measures, we cannot guarantee absolute internet security.

Sharing of Information

We do not sell, share, or rent your personal information to third parties for marketing purposes.

We only share your information in the following circumstances:

With necessary service providers: Stripe (payments), Hostify (property management), Resend (email)
When required by law or government authorities
To protect our legal rights or the security of our users
If you change your mind about previous consent

Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Maintain a record of your reservations (for future reference)

Generally, we delete data after 7 years of account inactivity.

Your Rights

Depending on your location, you have certain rights regarding your personal information:

Right of Access: You can request a copy of the personal data we have about you
Right to Correction: You can request that we correct inaccurate or incomplete data
Right to be Forgotten: In certain cases, you can request that we delete your information
Right to Restrict: You can ask us to limit how we use your data
Right to Portability: You can request that we transfer your data to another service
Right to Opt-Out: You can choose not to receive marketing communications

To exercise any of these rights, contact us at privacidad@bthomes.com

Cookies

We use cookies (small files stored on your device) to improve your experience on our website.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality (sessions, security)
Performance Cookies: Help us understand how you use our site
Functionality Cookies: Remember your preferences and selections
Marketing Cookies: Allow us to show you relevant advertisements

How to Control Cookies

You can control and delete cookies through your browser settings. Consult your browser's help section for specific instructions. Note that disabling some cookies may affect website functionality.

Children's Privacy

Our website is not directed to individuals under 18 years of age. We do not intentionally collect information from anyone under 18. If we discover that we have collected information from a minor, we will delete it immediately.

Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policies of any external site before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or applicable laws. Changes will take effect when posted on our website.

The "last updated" date appears at the beginning of this policy. We recommend reviewing this policy periodically.